It’s December. Did your team reach its goals for this year? Goals in terms of client service, revenue, and other performance indicators? If not, reflect on 2017 and set goals NOW to “kill it” in 2018 starting on January 1st. Make sure your team goals align with your overall company goals. If you’re not getting that information, ask your upper management for direction. When you set goals with your team, make sure they’re SMART. Specific Measurable Achievable Realistic T