When an employee comes to you and says she wants a raise or a promotion and you don’t think she is “there”, it’s your job to explain where “there” is. Setting and reviewing performance expectations with employees on an ongoing basis is critical to helping them grow in their position and beyond. Here are a few things to take into consideration: 1. Define "There" - Gain a solid understanding of where your organization is headed so you can set departmental goals that are articul

Have you been in a meeting with an employee who never stopped talking the entire time? Or used slang in front of a client? Or took too long to do a simple task? How quickly did you approach her or him to provide feedback on the behavior to discuss changes? Never? Did you let it go until it happened again? Here is a simple approach straight out of our workshop: 1. See It as an Opportunity for Growth - Ken Blanchard calls it “redirection” vs. "criticism." Whether you see oppor

Why is it so tough to ask questions rather than always give answers? Asking employees questions helps them grow, feel valued, use their brains, think for themselves, be motivated. The list goes on. Here are three simple questions I challenge you to ask every one of your team members over the next 5 days: 1. How can I help? I know you’re busy and I have been encouraging you to delegate. That is still the case, but a simple offer to help on a small task or to help brainstorm on