Do you feel like a superhero on some days and a villain on others? That’s because you have a lot on your plate; helping employees grow, handling customer complaints, communicating with upper management and looking at new ways to improve performance. It can be overwhelming. Keep your cape on because studies show that people in mid-level management are the most influential people in organizations across the globe. And here’s why: Employee Retention: The #1 reason people stay a

Companies are looking for hard-working people who can solve problems. As an emerging leader, chances are you got where you are because you are that person. Now your employees are dumping problems on your desk, knowing you’ll fix them. Your job now is to help them grow, not solve their problems. Here are some strategies to help your teammates solve their own issues: Create a Culture of Mistake-Making: Employees are afraid to make mistakes. Maybe their previous boss got mad at