July 1, 2019

“Neuroscience research shows that when people’s dignity is violated, it actually shows up in the brain in the same area as a physical wound…this isn’t just some touchy-feely of how we’ve got to be nice to people,” stated Dr. Donna Hicks, author of Leading with Dignity.


What do you do when an employee puts her social life before work? It is hard to make an employee do something outside of normal hours, but when it comes to big events, you should expect your employees to pull their weight. When they don't, the problem isn't about the n...

February 19, 2019

Every manager has had to be the mediator between two employees who disagree, or who just don't get along. The result of their tension not only has an impact on the people involved, but the team as whole. It can be uncomfortable and may negatively affect workplace produ...

April 3, 2018

Very few people like to deal with conflict. As a leader, it is your job to tackle sticky issues before they escalate and get out of hand.

A client had two grown men in sales shouting at each other in the middle of the office over who was getting commission on a sale. Sh...

February 12, 2018

It’s so frustrating when employees spend too much time on social media, or focus on their kids' activities more than their job, or have body odor. I just finished teaching a Vital Learning course that covered all of those issues. Yes, including the stinky employee.


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