Every manager has had to be the mediator between two employees who disagree, or who just don't get along. The result of their tension not only has an impact on the people involved, but the team as whole. It can be uncomfortable and may negatively affect workplace productivity and morale.
Here are some tips to resolve conflict between employees:
Acknowledge the Issue - Don’t sweep it under the rug and let it build up. Set up a meeting between the 3 of you to discuss the conflict as soon as possible.
Determine the underlying root of the problem - Ask for specific facts about the situation, focus on behaviors, and determine each person's motivation and position.
Define Acceptable Behavior - Make sure both parties know exactly what their roles are and what is expected of them. Tie acceptable behavior back to your organization's values and why it's important to behave that way.
Recap Solutions - After you identify what the issues are, it is not about who is right and who is wrong. It is about finding a solution. Summarize the agreements and next steps and even set a date and time to check back in to make sure the plan is working.
Effective leaders handle conflicts before they get out of hand. You must continue to have open and direct communication to build a great team.