Why Can't Employees Just All Get Along?
Updated: Mar 31, 2021
Every manager has had to be the mediator between two employees who disagree, or who just don't get along. The result of team member tension not only has an impact on the people involved, but the team as whole. It can be uncomfortable and may negatively impact workplace productivity and morale.
Here are some tips to resolve conflict between employees:
Acknowledge the Issue - Don’t sweep it under the rug and let it build up. Set up a meeting between the three of you to discuss the conflict as soon as possible.
Define Acceptable Behavior - Make sure both parties know exactly what their roles are and what is expected of them. Tie acceptable behavior back to your organization's values and why it's important to behave that way.
Determine the underlying root of the problem - Ask for specific facts about the situation. Focus on behaviors and determine each person's motivation and position.
Ask good questions and listen - Try not to solve the conflict for your employees. Instead, ask good questions that help them come up with their own solutions. It's not about who is right or wrong, it's about working the problem.
Recap Solutions - Summarize the agreements and next steps and even set a date and time to check back in to make sure the plan is working.
Effective leaders handle conflicts before they get out of hand. They focus on behaviors and calm emotions. Above all, they show that their employees are valued even when conflicts arise.