Dealing With Employees Butting Heads
Have you ever had two employees disagree so much you felt like their issues could never be resolved? Don't worry, you're not alone. Conflict in the workplace is inevitable. As a manager, you need to learn to deal with it before it affects your team's performance.
When teammates are butting heads, try these tips:
1. Attack Issue Head On - Don't wait for it to build up even more. Get on it right when you hear about it.
2. Have Them Focus on the Facts - Have them only explain their points through actual behaviors and facts, not attitudes or subjective information.
3. Tie Issue to Overall Goals - Remind them the issue goes beyond just them. How does this affect the company? What solution is best for the organization as a whole?
4. Ask Them To Come Up With Solutions - Don't give them the answers. Push them to find solutions, even if that takes a little more time.
Remember, you are a facilitator between employees in conflict. Help them express themselves in a healthy way and have them come up with a plan moving forward. Conflict is tough, but healthy. The more you practice, the easier it will be.